Information privacy

Privacy policy
We are happy about your interest in our website. The protection of your privacy is very important to us. Hereinafter we inform you in detail about the handling of your data.

Storing of access data in server log files
You can visit our website without giving away any information about yourself. We only store access data in so-called server log files, for example the name of the requested file, date and time of the retrieval, transferred amount of data and the enquiring provider. This information is only used to ensure an error-free operation of the website and is analysed to improve our range and does not allow us to conclude anything about yourself.

Data collection and use for concluding a contract and opening a user account
We collect personal data when you voluntarily give it to us for the purpose of your order, when you contact us (e.g. via contact form or email) or when you open a user account. What information is going to be collected is made obvious in the respective forms that are to be filled out. We use the data you give us for concluding the contract and processing your enquiries. After the complete conclusion of the contract or the deleting of your customer account your data is blocked for further use and and deleted after the termination of the storage period according to fiscal and commercial laws as long as you have not explicitly confirmed a further use of your information or we reserve the licit right to further use your data, in this case we will inform you. Erasing your customer account is possible at any time and can either be done with a notice to the below contact or with the provided feature in the customer account.

Data transfer for the fulfilment of the contract 
In order to fulfil the contract we give your information to the shipper assigned with the delivery as long as it is necessary for the delivery of ordered goods. For the handling of payments we give all the relevant payment data to the bank assigned with the payment and, as the case may be, to payment service provider assigned by us or the payment service provider chosen by you during the order procedure. 

Use of cookies 
In order to make visiting our website more appealing and allow the use of certain features we use so-called cookies for various sites. These are small text files that are stored on your terminal equipment.Some of the cookies used by us are deleted again after the end of your browser session, thus after closing your browser (so-called session cookies). Other cookies stay on your terminal equipment and allow us to recognise your browser on your next visit (persistend cookies). You change your browser settings to inform you when making cookies and allow you to decide about the acceptance of each one or the refuse the acceptance of cookies in certain cases or generally. Refusal to accept cookies can limit the functionality of our website.

Use of Google Analytics for web analytics 
This website uses Google Analytics, a web analytics service by Google Inc. ( Google Analytics uses so-called "Cookies", text files that are stored on your computer and allow the analysis of your use of our website. The information created about your use of this website by the cookie is generally transmitted to a server of Google in the USA and stored there. In case of activation of IP anonymisation on this website your IP address will be shortened before by Google within member states of the European Union or in other contracting member states of the treaty about the the European Economic Area. Only in exceptional cases the full IP address is transmitted to a Google server in the USA and shortened there. The IP anonymisation is active on this website. At the behest of the host of this website Google will use this information to analyse your use of the website and compile reports about the website activites and in order to provide other services for the website host that are related to the use of the website as well as the internet. The IP address transmitted by your browser as part of Google Analytics are not brought together with other data by Google. You can prevent the storage of cookies with the respective settings of your browser software; however we point out that it is possible that not all features of this website can be used to their full extend in this case. 

Futhermore you can prevent the collection of the data created by the cookie and data relating to your use of the website (incl. your IP address) by Google as well as the processing of this data by Google by downloading and installing the available browser plugin with the following link:
Alternatively to the browser plugin you can click this link in order to prevent the acquisition by Google Analytics on this website in the future. An opt-out-cookie is then deposited on your terminal equipment. If you delete your cookies, you have to click the link again.

Use of social plugins by Facebook, Google+, Twitter using the 2-click solution 
On our website so-called social plugins (“plugins“) of the social networks Facebook and Google+ and the micro blogging service Twitter are used. These services are offered by the companies Facebook Inc., Google Inc. and Twitter Inc. (“providers“).

Facebook is run by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). An overview about Facebook's plugins and their look can be found here:
Google+ is run by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“). An overview about Google's plugins and their look can be found here:
Twitter is run by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103. An overview about Twitter buttons and their look can be found here:

In order to increase the protection of your data when visiting our website, the plugins are integrated into this site with a so-called "2-click solution". This integration ensures that, upon visiting a page of our website that contains these plugins, there is no connetion established to the servers of Facebook, Google and Twitter. Only when you activate the plugins and therefore give consent to the transmitting of data your browser establishes a direct connection to the servers of Google, Facebook or Twitter. The content of the respective plugin is then transmitted directly to your browser by the corresponding provider and integrated in the website. By integrating the plugins the provider receive the information that your browser has accessed the respective page of our website even though you might not have an account with the respective provider or are not logged in at the moment. This information (incl. your IP address) is then transmitted directly from your browser to a server of the respective provider in the USA and stored there. When working with the plugins, for example clicking the "Like", the "+1" or the "Twitter" button, the according information is also transmitted directly to the server of the provider and stored there. The information will also be published on the social network and your twitter account respectively as well as displayed for your contacts.

Please take a look at the privacy information about purpose and extend of the collected data and the further processing and use of the data by the provider as well as your corresponding rights and possibilities of settings for the protection of your privacy.

Privacy information about Facebook:
Privacy information about Google:
Privacy information about Twitter:

Rating reminder via E-Mail 
In case you have given us explicit consent during or after your purchase by activating the respective check box or clicked the provided button, we use your email address to remind you to give a rating for your order in our used rating system. This consent can be revoked at any time with a notice to the below described contact.

Right of information and contact  
You have the right to enquire about the stored data about you for free as well as the right of correction, blocking or deletion of this data, as the case may be. For questions about collecting, processing or using of your personal data, for information, correction, blocking or deletion of your data as well as revoking granted consent or objection against use of certain data please contact us directly with the contact details in our legal information.


Free shipping

  • Free shipping to Australia on orders over $ 150.00! For orders under $ 150.00 shipping costs of $ 49.00 apply.
  • Shipping costs


© Copyright 2018 Creoven. All rights reserved.

Nach oben